Refund and Returns Policy
We want you to love your Hip- Pip purchase but we know sometimes online shopping can be a bit tricky. If you decide you don’t love your item, we offer full cash refunds*, or exchanges within 14 days of receiving your item back. Please ensure that you are familiar with the terms below before you make your purchase with us.
OUR RETURNS POLICY
We accept returns with respect to the following conditions:
– The item must have been purchased on our online store , we unfortunately cannot process returns on items that were purchased through other stockists.
– The return or exchange request is made within 14 days of delivery
– The return is made within 14 days of the return or exchange request
– The item should be returned unused, with tags attached & in original condition, suitable for re-sale. We are unable to accept returns of used, or customer damaged goods.
All items will be thoroughly inspected upon receipt & will only be processed if our returns standards are met. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you.
– It is our customers’ responsibility to return the item to us by reliable and recorded delivery.
In the case that the return is lost in the post, we cannot process the refund.
– If you have requested any design and/or measurement changes to the items you have
ordered, you will not qualify for a return.
– In the unlikely event that the item you receive is defective, we will replace it or refund it at no cost to yourself. To process the return and replacement of a damaged item, please follow the instructions below. Once we have inspected the damaged item, we will refund you or arrange a replacement to be sent to you. In the case that we are unable to replace the item because it is out of stock, we will offer you a full refund or online credit, whichever you prefer.
– Regrettably we cannot offer returns on international orders as South African Customs charges us duty to bring the item back into the country, and it becomes unjustifiably costly.
HOW TO RETURN YOUR ITEM
1. Email Pippa at pippamcleod@icloud.com to explainwhy you will be returning your purchase and give a brief description detailing why (color, shape, etc, I also LOVE feedback)
2. Package with all original tags and bags included, your name and send to:
ATT: Pippa. 24 Mains Avenue, Kenilworth Cape Town 7708 Tel 0834168026 All recognised courier options are acceptable: Aramex, Courier Guy, Citisprint are all trusted and recommended.
3. On receipt of your return in good order, we will get in touch to discuss your available options. In the case of a full refund, we’ll request your bank details as Payfast keeps these confidential. Please allow 5 – 10 working days for the refund to process (this is the amount of time they stipulate, but it is usually faster)
EXCHANGES
If you’ve received your item and you don’t love it as much as you thought you would, we’re always happy to exchange it for something else from our site depending on stock availability. Please follow the same procedure above, indicating that you would like an exchange and not a cash refund. Once we receive your returned item in original packaging and condition, we will process your exchange or issue your store credit.
REFUNDS ON SALE ITEMS AND DISCOUNT CODES
No refunds will be given on purchases bought on sale or using a discount code/offer.